Privacy Policy

Privacy Policy

Last updated: 28th December 2025

This Privacy Policy explains how Printro (“we”, “us”, “our”) collects, uses, and protects your Personal Information when you visit or make a purchase from our website.

By using our site, you agree to the collection and use of information in accordance with this policy.

Who We Are

Company: Printro 
Email: printroshop@outlook.com

Printro is the Data Controller of your personal information where applicable under data protection laws.

Collecting Personal Information 

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and Royal Mail Shipping.
    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Customer Support Information

If you contact us, we collect the information you choose to provide to help resolve your enquiry.

Minors

Our website is not intended for children under 16 and we do not knowingly collect Personal Information from children.
If you believe a child has provided information, please contact us and we will delete it.

Sharing Personal Information

We may share your data with trusted third parties to operate our business, for example:

  • Shopify (store platform)

  • Payment providers

  • Delivery / fulfilment partners

  • Analytics & advertising partners

  • Professional services (accountants, fraud prevention etc.)

We may also share data where required to comply with law.

Behavioural Advertising & Analytics

We use analytics and advertising tools to understand website use and show relevant ads.

For example:

  • Google Analytics

  • Meta / Facebook advertising

  • Other advertising networks

You can learn how Google uses your data here:
https://policies.google.com/privacy

You can opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

You can opt-out of targeted advertising:

Depending on your location, we will only use advertising cookies with your consent.

Using Your Personal Information

We use your information to:

  • Provide and operate our services

  • Process payments

  • Ship and fulfil orders

  • Communicate updates

  • Improve our website

  • Prevent fraud

  • Provide marketing where permitted

Legal Bases (UK / EU GDPR)

If you are in the UK or EEA, we process your information under the following lawful bases:

  • Your consent

  • Performance of a contract (fulfilling your order)

  • Legal obligations (tax, fraud, accounting)

  • Legitimate interests

Retention

We retain your Personal Information only as long as necessary, including:

  • Order & tax records: typically 6 years (or as required by law)

  • Marketing data: until you unsubscribe

  • Customer service records: reasonable business period

You may request deletion at any time (subject to legal obligations).

International Transfers

Because we sell worldwide, your data may be transferred outside your country.
Where this happens, we use safeguards such as:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Secure certified data processors

Shopify processes data in the EU, Canada, USA and other regions in compliance with GDPR.
See Shopify GDPR Info: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Your Rights

UK / EU / EEA Customers

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise your rights, contact us using the details below.

You may also complain to your local Data Protection Authority.
In the UK, this is the Information Commissioner’s Office (ICO).

Cookies

We use cookies to:

  • Run our website

  • Remember preferences

  • Improve performance

  • Support advertising & analytics

You can control cookies in your browser.
Blocking cookies may impact site functionality.

If required in your region, you will see a Cookie Banner with consent options.

Do Not Track

We currently do not respond to Do Not Track browser signals.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

For questions, complaints or to exercise your rights:

Printro
Email: printroshop@outlook.com

If you are not satisfied with our response, you may escalate to your local data authority.